Over the years, Respondez has provided a range of contact centre and fulfilment solutions for the home shopping industry including niche market catalogue mail order, internet and interactive TV order handling, and orders generated by direct marketing activity such as TV, off the page, inserts and direct mail.

How Respondez 'bags' the Mail Order Business

• Our Customer Service Representatives are fully trained to ensure advanced product knowledge of over 1,000 product items
• We have designed and built a customised Order Entry System with built-in up-sell and cross-sell capability
• We have the flexibility to increase resource to cope with seasonal spikes
• We have pan EMEA & US delivery capabilities
• We have designed, developed and implemented a transactional website to maximise our client's e-business potential
• We manage a customised database to allow accurate profiling and cost-effective targeting of customers

How Respondez 'works' for the TV Shopping Client

• We have a dedicated trained team of agents who
  • Have excellent product knowledge
  • Are persuasive and able to guide callers to purchase
  • Are professional, but friendly and upbeat
  • Have a full understanding of the client's ethos and culture
• We operate 24 x 7 live agent availability, with 90% of all calls presented answered within 10 seconds
• The customised Call Data Capture System built by Respondez's own IT Team contains slick and robust scripting tools and a user-friendly data processing interface
• Live Chat

How Respondez 'clicks' with Electronic Retailing

We provide complete end-to-end solution offerings that include

• Media planning and buying
• A fully functional e-commerce service including order tracking capability and web-based customer service FAQ's, T's and C's and Returns Policy
• A sales order line and customer service contact centre solution
• Merchant banking and accounting services
• Data transfer of customer order files via secure means to 3rd party fulfilment house

So how can Respondez 'work wonders' for YOU?

Our successful track record in delivering agreed key performance metrics within the Home Shopping industry speaks for itself.

We have a highly skilled and motivated workforce coupled with a cost-effective business enterprise environment.

We provide streamlined communication with single point-of-contact.

We employ measurable ‘best practice’ business processes and KPI's supported by robust and reliable IT infrastructure and systems.

We have tried and tested implementation methodology which ensures projects are delivered on schedule, according to specification and within agreed budgetary parameters.

We provide regular automated MI reports to keep you up to date.