Respondez has been working with some of the biggest names in the Computer & Video Games industry for over 10 years.

By contracting out technical support, e-mail management, hints and tips and fulfilment and returns management to Respondez's specialist support team, our clients have enjoyed higher service levels, substantial cost reductions and greater added value.

This has allowed them to free up valuable management time and resources and focus on research and development and bringing new games to the market.

How does Respondez keep you 'Winning'?

Contact Centre & Back-Office

• Customer support (product enquiries, release schedules, ordersupport)
• Technical support (installation and configuration)
• E-mail response management
• Web chat support
• Forum moderation
• Game hints & tips
• User warranty registration & processing
• Market research
• Testing & refurbishment

Warehouse & Fulfilment

• New stock receipt and storage
• Process and despatch of end-user and dealer orders
• Returns management
• Patch disc fulfilment

Web & IT Management

• Web-site design and hosting
• Provision of e-commerce solutions and transactional websites
• Maintenance of client's end-user database
• Proactive lifecycle & product profiling management generating customer communication

We place a high emphasis on Quality Assurance Processes. We provide hourly, daily, weekly and monthly reports on operational metrics.

All of our clients are assigned a proactive Account Management Team who represents their interests throughout the organisation.

Pro teams

Respondez has over 30-years of cumulative experience in delivering all forms of game play support on all platforms including PlayStation®3, PlayStation®2, PlayStation, Nintendo Wii, Xbox 360, Xbox, GameCube™, PSP as well as PCs. Each member of our Technical Support Team is an avid game player with great communication skills, and has proven and certified their specialist knowledge. Their passion relating to all aspects of game play coupled with our robust knowledge database ensures first-time call resolution and a superior gaming experience for customers.

High-end Resources

You do not become specialists without having the tools to do the job. Over the past 10 years, Respondez has developed its own range of systems — that means we deliver what our clients and the end customer needs.

Comprehensive Games Library

We house and archive an extensive volume of games. That acts as a valuable internal test resource for play techniques, installation, technical issues and advanced level solutions.

Extensive knowledge database

We also maintain detailed information on every product and game supported to date, thus enabling faster resolutions for similar issues on new support contracts won.

High Tech Game Play Environment

Our setups include multiple console platforms with a 56-inch Plasma Screens and Dolby Surround Sound, which demonstrates both hardware and software at its best. This allows our support staff to familiarise themselves with the latest game releases, leading to improved levels of customer service. With a vast database of FAQs on each of our clients' products, Respondez provides a virtual service centre that we can manage at a fixed fee.

Multi-Lingual Capabilities

Respondez is able to provide services in several languages in addition to English.

Premium Rate Strategy

We have taken note of the growing opportunities for revenue generation through the provision of premium rate live agent Hints & Tips. We are licensed accordingly and are able to create, set-up and manage this premium rate service on a revenue share basis with our clients.