Respondez provides credit services, collection and recovery operations from its global network of contact centres. We offer a cost-effective alternative to building and managing in-house resources that provides you operational flexibility and peace of mind. Our end-to-end solution for collections provides a seamless hand-off to the client. Our range of services covers the entire spectrum of Credit & Receivables Management (CARM).

We can support you from our UK centre, one of our centres in India or the US, or dynamically by 'Best Shoring' - from the most cost effective centre to best resolve the debt. We work with you to create the optimal mix of outsourced delivery from our global delivery centres located both on and offshore, led by on-site US management well versed in collections.

How do we keep on 'Collecting'?

We are your partner and treat your customers as our own. We offer on-shore, offshore and Best Shoring options tailored to your desires to maximise your ROI. We excel in managing the operational processes that enable efficient collections - both early and late stage. Our U.S. client liaison offices offer convenient and easy access to key decision makers. We feature advanced technology that is scalable, reliable and redundant. Our advanced quantitative analytics capabilities use portfolio segmentation scoring and adaptive control for improved effectiveness. Our professionals are highly educated agents with MIS-driven training programs for improved phone skills and collections through agent-specific performance feedback. We have in-depth knowledge of all regulation and compliance issues. Our Best Shoring process starts with understanding your requirements and arriving at the objectives that are quantified in terms of outcomes and timelines.

After calculating all factors, we determine the delivery location mix, and create the operational processes for achieving the targets, along with reporting systems.

For collections and recoveries, our methods are adaptive, with strategies varying from stage and probability of payment to your customer. To achieve the desired objectives, we leverage processes that have been recognized as the 'Best-in-Class' by the collections industry, and utilise our "Best Shoring" strategies to customise programs to maximise customer retention and ROI.