Respondez offers tailored support services to a variety of clients across varied verticals including Retail and Home Shopping and Gaming. From brochure request through to shipping product and management of returns, we can tailor a service which meets either short term or long term requirements, helping you to manage peaks and troughs in your business.
Our 35,000 ft warehouse provides ample capacity and the permanent, full time members of the warehouse team offer a quality service. This core team are supplemented by experienced temporary staff from a pool of locally available talent. This enables Respondez to quickly flex our capacity, matching our clients’ seasonal requirements.
Storage services are self explanatory. Respondez offers this service which includes stock management from our warehouse in Hartlepool. With 24 hour on site security, CCTV and secure, caged areas, your stock is in safe hands. Our systems are able to process goods in, goods despatched, returns and refunds and are all tailored to our clients exact requirements.
Discover Excellence – Brochure Request and Mailings
Simple brochure requests are bread and butter to Respondez. Slick processes and experienced staff often result in same day despatch of personalised brochures and information. Need help with a mailshot? Runs from 100 through to 50,000 with flexible inserts from 1 – 6 can all be managed through your team here at Respondez.
Discover Excellence – Product Fulfilment
This is where Respondez truly excels. Our processes and procedures are second to none. We follow six sigma and provide monthly, weekly, daily and sometimes hourly reporting to our clients, giving them real time information on their stock, sales and returns. We have relationships with a number of couriers, providing tracking services and competitive prices on all projects.
Discover Excellence – Returns Management
A speedy and efficient returns service is key to any ambitious organisation. Customer returns and refunds which are expertly managed will result in future repeat business. We understand this.
We offer a total solution. The contact centre teams are trained to attempt to ‘save’ customer orders prior to issuing a returns authorisation number, resulting in up to 25% retention. The agents are empowered to offer discounts, extended warranty, extended trials and free upgrades in order to avoid a costly return. In the event that the customer still wishes to cancel the order a returns number is issued and the return is then tracked through the system to refund process.
The warehouse and call centre are completely integrated and returns are entered upon receipt and flagged to the team manager for immediate refund to the end customer. Products are assessed and put back into stock or destroyed and disposed of according to pre-defined processes.
Discover Excellence – Print Management and Design
Professional print management, including art work, design, one off or bulk print can all be managed through one point of contact. From a run of 10 personalised brochures through to scented flyers and everything in between, Respondez can help. Our partner in Print can offer everything from folders to novels, high gloss or matt finishing and everything in between and all run sizes from one to many millions.
Discover Excellence – Print on Demand
This extremely bespoke service has delighted customers both past and present. Imagine having the flexibility to send a totally bespoke 100+ page brochure, personalised to as little as 10 clients at a cost effective price? Just select the promotions from your range and mail your top clients with catalogues show casing products that you know they use. Added benefit of reducing your own carbon footprint too!
Discover Excellence – Contact Centre & Technology
Without a doubt one of the benefits of using Respondez is the lack of internal resource required. One point of contact for fulfilment, storage, print and design and contact centre reduces the demands on your time allowing you to get on with your own core business. Our integrated service gives you peace of mind. Our systems and technology truly empowers our agents giving them information at the touch of a button, allowing them to communicate effectively with your customers whatever the medium: by phone, email, sms, web chat and even the good old fashioned letter. (Which is then transferred to electronic format at the touch of a button!)
